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National Director, Operations

Company: National Alliance on Mental Illness
Location: Arlington
Posted on: March 19, 2023

Job Description:

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.Today, we are an alliance of hundreds of local affiliates, state organizations and a national office who work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. In particular, we work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of numerous programs we provide, and our strong public policy.We currently have an opening for a National Director, Operations. The National Director of Operations is responsible for managing the hands-on operational aspects of the NAMI Operations Team, assisting the Chief Operating Officer in the aggressive and successful growth of NAMI. The National Director provides the leadership, management, and vision necessary to ensure NAMI has the proper planning, automation, support, and analytics capabilities to grow the organization and to ensure operating efficiency and effectiveness.This full-time position can be either remote or based in our Arlington, VA offices on a hybrid basis. Must be able to able to come into the office on an as needed basis.Salary Range: $130,000 - $135,000ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Assist the Chief Operating Officer in developing and implementing company-wide performance goals and long-term operational plans.
  • Oversee the NSONA success, project management, IT, and data analysis teams.
  • Manage and assist in the development of the tools, information, and processes used in daily business to maximize organizational impact.
  • Ensure that internal systems and processes are aligned with field needs and oversee development and delivery of technical support to the field.
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
  • Maximize efficiency and productivity through extensive process analysis, process automation, and interdepartmental collaboration.
  • Lead strategic initiatives to improve scalability, agility, and efficiency.
  • Analyze current operational processes and performance, recommending and implementing solutions for improvement where necessary.
  • Streamline and implement structures and systems that boost speed and efficiency while supporting rapidly shifting business demands.
  • Prepare budgets, analysis, and other organizational reports as needed.
  • Oversee the budget and personnel decisions for the NAMI Operations team.MINIMUM QUALIFICATIONS:
    • 11 - 15 years of professional experience including 4-6 years in a senior management role or operations management role.
    • Exhibit strong leadership skills including: coaching, instilling commitment to quality and excellence, encouraging collaboration and diversity and inclusion efforts, promoting the flow of information, and providing clear direction on how to meet goals and perform to company standards.
    • Proven track record of ability to effectively drive change and deliver excellent results.
    • Excellent management and organizational skills.
    • Exceptional written/verbal communication & presentation skills.
    • Strong analytical, project management and problem-solving skills.
    • Ability to lead and work in cross-departmental teams.
    • Ability to effectively address and resolve conflict within and across teams.
    • Experience in nonprofit or business management
    • Ability to work within a fast paced, quickly evolving organization and to manage multiple complex and interdependent priorities. Project management skills and ability to prioritize issues strategically and organize time effectively.
    • Working knowledge of data analysis and performance/operation metrics
    • Familiarity with MS Office and various business software (e.g., CRM, CMS)
    • Willingness to travel, as needed.
    • Must pass background check.Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually:
      • Generous and comprehensive Health, Dental, and Vision Plans
      • Paid Time Off: Vacation, Personal, and Sick Leave
      • Paid Parental Leave
      • 403(b) retirement plan
      • Flexible Spending Accounts for health care, dependent care and commuter expenses
      • Life Insurance and Disability coverage paid by NAMI
      • Flexible Work and Telework programs
      • Professional Development Reimbursement program
      • A variety of wellness offerings to support team members
      • Employee Referral Program
      • The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life
        NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.

Keywords: National Alliance on Mental Illness, Arlington , National Director, Operations, Executive , Arlington, Virginia

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