General Manager - Makers Union
Company: Thompson Hospitality
Location: Arlington
Posted on: March 16, 2023
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Job Description:
Who We Are:
Thompson Hospitality is the nation's largest minority-owned food
and facilities management company. Our services include
hospitality, full dining and quick service restaurants, campus
dining, diversity consultation, facility operations and maintenance
management. We are a family-run organization with more than thirty
years providing services built on our core mission to provide a
positive experience to every relationship we are involved in: one
guest, one client, one team member at a time. As a fast growing
company, we have a growth plan to more than double in size over the
next three years. We are looking for team members who are
interested in developing their careers to the next level while
joining our team of over 4,000 employees, serving clients in over
40 states to include more than 1.9 million guests each year.
Thompson Hospitality focuses on three core areas in everything we
do:
Purpose
Give back to our communities
Celebrate diversity
People
Do the right thing
Treat people the way you want to be treated
Always do your best
Be accountable for our actions
Performance
Serve the highest quality food
Provide world-class service
Maintain flexibility to better serve our clients
Competitive Benefits:
Health/Dental/Vision
Paid Time Off
401(k), matched up to 4%
Short and Long Term Disability
Tuition Reimbursement
Employee Referral Program
Pet Insurance
Discounts: Hotels, Travel, Tickets, Restaurants
Employees and their relatives are eligible for a discounted meal
plan at any of our HBCU client locations while they are attending
school
The General Manager (GM) is responsible for the success of every
operational aspect of a restaurant with a focus on guest service,
staff development, cost management and profitability.
Modeling and driving excellence in hospitality and food service
Overseeing financial and operational effectiveness of a
location
Selecting, training, developing, motivating, coaching and
recognizing staff for operational excellence
Facilities maintenance
Community relations
Developing your FOH-Manager into a GM
The GM implements objectives for providing high quality,
consistent, service and product execution. The GM ensures that cost
goals, budgeting guidelines and service standards are met by
coaching and developing his or her team. The GM is responsible for
creating an environment that is conducive to providing an
outstanding dining experience for the guest and a symbiotic work
place that is committed to growth and development of its
employees.
The GM adheres to and supports our management systems, practicing
and sharing our core beliefs. He/she enforces company policies,
procedures, and performance standards with fairness and
consistency, while functioning as a role model, counselor and
leader within the restaurant.
DAY-TO-DAY
Effectively open (and close) the restaurant while maintaining a
clean, beautifully maintained front and back of house
Ensure the uncommon excellence of every food item we prepare
Educate staff on food and beverage from the menu during pre-meal
meetings and hands on coaching
Maintain a positive working experience for all staff to ensure that
uncommon excellence and hospitality occurs for all guests
Establish appropriate staffing based on volume and according to
needs
Hold employees accountable for effectively completing their
specific job responsibilities according to our standards
Ensure that all products delivered are matched from the invoice to
what was actually delivered
Ensure that all miscellaneous items are in-house and within
guidelines of budget, including, but not limited to: retail,
uniforms, office supplies, disposables, cleaning supplies, printer
paper, linens/aprons, printed materials,
Ensure the timeliness of product delivery and storage
Ensure that all accounting procedures and processes are followed
according to our standards
Ensure that all invoices are processed on a daily basis and/or as
received
Ensure that inventories are accurately processed and entered
Ensure that daily and nightly prep lists are created and accurately
followed
Ensure that all opening, closing and side work checklists are
followed and completed
Ensure that all guides, licenses and manuals are current and
maintained, including: Recipe Binder, Emergency Manual, Preventive
Maintenance Guide, ABC License and Health License
PEOPLE
Interview, hire, train, inspire and evaluate employees according to
practices aligned with our hospitality standards
Successfully "on-board" new hires by ensuring that all employees
understand HR paperwork, practices and policies, etc. before they
begin initial training
Ensure New Employee Orientations are conducted in a timely manner
and follow the guidelines and standards of the company. Ensure a
consistent message that is aligned with the culture and ideals of
our company
Ensure that all employees are completely trained and knowledgeable
in all aspects of service
Appraise employee performance according to our 30-day, six-month
and eighteen- month plan as a way to continuously address concerns,
resolve problems, counsel or reward
Provide continuing education to employees by daily education of
cultural and technical aspects of job through pre-meal
meetings,
PRODUCT
Ensure that all Purchasing and Receiving procedures for all food
and beverage products are followed according to our standards
Ensure that all products are of a high quality and aesthetic and
are stored in a way that optimizes freshness, value and safety
Ensure the timeliness of product delivery and storage
Responsible for the selection, sourcing and execution of food
specials as directed by the DO
Establish and maintain valuable relationships with delivery
personnel and vendors
Ensure that successful planning, practice and launch of all new
products
HEALTH & MAINTENANCE
Conduct weekly and monthly Health Inspection audits to identify
areas of opportunity for compliance and excellence
Ensure that the restaurant maintains the highest levels of
sanitation with excellent scores and minimal violations
Provide continuous education and incentives to employees to
understand local rules and regulations and to become "certified" in
any available capacity provided by the local Health Department
Manage handyman and/or service personnel to ensure quality and
accuracy of work is being completed in a timely manner
Manage employees to effectively clean all equipment and
facility
Ensure Preventive Maintenance Guide is current and followed
HR
Ensure that New Hire Paperwork is completed accurately and
processed in a timely manner.
Ensure that employee reviews are conducted in a timely manner,
completed accurately and according to standards
Ensure that all coaching and progressive disciplinary interactions
are documented and approached according to local laws and
regulation AND within the culture and ideals
Ensure that all announcements and employee achievements are posted
and displayed in a manner that effectively communicates all
pertinent information and recognizes achievement
SCHEDULE & PAYROLL
Ensure that all team member schedules are completed according to
the agreed upon labor matrix and posted a minimum of one week in
advance
Ensure that payroll data is scrubbed and submitted correctly
Ensure that we are properly staffed for special events, Holidays
and marketing promotions
Minimum 3+ years of experience as a General Manager
Hospitality school background preferred
Ability to communicate effectively in English
Ability to speak and understand Spanish preferred
Requisition ID: 2023-5134
External Company Name: Thompson Hospitality Corporation
External Company URL: www.thompsonhospitality.com/
Street: 510 14th St S
Telecommute: No
Keywords: Thompson Hospitality, Arlington , General Manager - Makers Union, Executive , Arlington, Virginia
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