Sr Cyber Incident Management Analyst

Company: Peraton
Location: Arlington
Posted on: January 27, 2023

Job Description:

Responsibilities:Peraton is seeking a Senior Cyber Incident Management Analyst for its' Federal Strategic Cyber sector, located in Arlington, VAIn this role, you will:Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidentsEnsure tactical implementation of the incident reporting processes, staffing, and technologiesIdentify opportunities to increase the efficacy of cyber incident report handling and workflowsDocument challenges, coordinates across teams to identify opportunities for process improvement, and recommend solutions to ensure incident reporting apparatus successProvides detection, identification, and reporting of possible cyber, physical, and communications threatPerforms cyber, physical, and communications incident trend analysis and reporting functionsCharacterizes and preforms analysis of potential threat activitiesPerforms Cyber, Physical, and Communications triage and make proper recommendations which enable expeditious remediationInteract with government Program Manager for the service desk regarding operational issuesAdditional responsibilities include:Ensure timely and effective response to internal and external mission partnersFollow the appropriate incident escalation and reporting proceduresSeek to improve the quality, productivity, and culture of the service desk environmentCoordinate distribution of incidents and service requestsDuties may also include but are not limited to identifying, logging, categorizing, performing initial triage, routing, and resolving incidents and requests; manage the lifecycle of incident and request tickets in accordance with interface agreements, performing customer relationship management activities with mission partners, internal coordination and follow up for distributed actions, and compliance with defined processes, procedures, work instructions, and program requirementsQualifications:Basic Requirements:BS 8-10, MS 6-8, PhD 3-5Bachelor's degree and 8 years of related experience or a Master's degree and 6 years of experience. An additional 4 years of experience may be considered in lieu of degreeAt least 3 years in a WATCH Operations Center or Security Operations Center (SOC) Knowledge and understanding of customer service techniquesA willingness to learn new tools and technologies and take on new responsibilities as assignedMust have minimum Security+ certificationActive Top Secret Security Clearance w/ SCI required. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employmentUS Citizenship requiredPreferred Qualifications:Experience working with a customer service-oriented environmentExperience providing service desk/call center support Knowledge of Microsoft Office suiteExperience in using Microsoft Visio to build workflow chartsExperience in using the Remedy and ServiceNOW ticketing suiteExceptional communication skillsCustomer and detail oriented and possess good decision-making abilityPeraton Overview:Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.Salary Range: Salary Minimum: $57,500 Salary Mid: $115,000 Salary Maximum: $143,800 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.

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