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Associate Director, Data Management & Analysi

Company: National Council on Aging
Location: Arlington
Posted on: August 4, 2022

Job Description:

National Council on AgingLooking to innovate, grow, and make a positive impact on the lives of others? Join a nonprofit service and advocacy organization whose mission is to improve the lives of older adults, especially those who are struggling. We are NCOA and we believe every person deserves to age well. That's why we're on a path to improve the lives of 40 million older adults by 2030. NCOA, a national voice for every American's right to age well, has an exciting opportunity for an Associate Director, Data Management & Analysis, in its Arlington, VA/Crystal City office. The Associate Director, Data Management and Analysis will oversee evidence-based health promotion and disease prevention program database management systems and work collaboratively with Salesforce developers, IT department staff, Customer Relations Management (CRM) team, technical assistance liaisons, and consultants at the Center for Healthy Aging (CHA). Skillful delivery of technical assistance to community partners and grantees across the country, with data collection, management, and reporting needs is key. The Associate Director will manage expectations from a federal client and need to respond quickly to requests with high-quality and accurate content. The Associate Director will also be responsible for data management and insights for the National Institute for Senior Centers (NISC). Being proactive and having quick problem-solving skills are essential to effectively work with a variety of data sets and meet agreed upon deadlines. This position will work under the direction of the Senior Director, Center for Healthy Aging to support activities that quantify the impact of the CHA's work and priorities, optimize NCOA goals, and meet monthly and annual grant deliverables and regularly collaborate both internally within NCOA and externally with our funders and network partners. Key responsibilities include the following: Lead and manage the national databases supported by the Administration for Community Living (ACL) for Chronic Disease Self-Management Education (CDSME), falls prevention and other health promotion and disease prevention programs; plan for and coordinate database development and enhancements, including integration of the CDSME and falls prevention databases.Oversee an online system (Salesforce) housing multiple program and participant data to ensure data quality through regular monitoring and tracking, and monitoring grantee compliance with data collection requirements.Check data for accuracy and address issues as needed. Follow up with program sites who have not entered their program data into the online system.Oversee the deployment of updates to grantee collection forms and train granteesEnforce data standards and security steps. Create standard procedures to enhance scalability and performance of existing database architecture.Ensure that data uploads from grantees and other database users occur in a timely and accurate manner. Support the CRM/Salesforce Programmer to develop an expanded API function for the new, integrated database.Provide ongoing customer support and training to all ACL CDSME and Falls Prevention grantees regarding data entry, report generation, etc.Train database users and serve as the point of contact for data requests and technical assistance to support ACL, the CHA team, grantees, and other partners. Develop useful resources help users navigate their database portals more effectively and optimize use (e.g., tip sheets, step-by-step visual guides, office hours, video tutorials). Create and update technical documents, such as data dictionary, data importing template, security, and other data collection tools.Provide data collection/database onboarding for the 2022 ACL CDSME and Falls Prevention grantees, as needed.Update the overview documents for the National CDSME and Falls Prevention database to be posted on NCOA.org.Generate custom reports (from Salesforce and PowerBI) in response to technical assistance requests from community partners, database users, funders, program staff and leadership, policy team, or communications team. Develop written reports and graphic presentations for internal and external audiences, including funders. Collaborate with NCOA IT staff and consultants on strategy and execution to integrate the falls prevention and CDSME databases in Salesforce.Provide technical and programmatic input towards the National CDSME and Falls Prevention Database integration project and development of the API for data uploads projects underway (including business strategy beyond use by the ACL-funded CDSME and Falls Prevention grantees).Assist with beta testing with ACL grantees and other community-based organizations: recruitment, feedback survey, etc.Conduct a new "State Unit on Aging Evidence-based Program Delivery and Review Process" survey.Develop and maintain positive relationships with NCOA's Strategic CRM Integration Manager and external data management experts/partners, including contractors; work collaboratively to assure an efficient and effective operating data system.Set up, monitor, and export online surveys in Qualtrics, SurveyMonkey, and other systems.Review and analyze qualitative data from focus groups and listening sessions with aging services network, community partners, and older adult program participants or special populations.Assist with compiling data and creating graphics for NCOA's Social Impact.Oversee data management for the National Institute of Senior Centers (NISC), including but not limited to membership and accreditation data. Assist with literature reviews.Review and number check all deliverables to ensure accuracy.Participate in occasional meetings with data management, research vendors and software specialists, and in database management and R&E team meetings as needed.Other responsibilities as required. Qualifications, Knowledge, and Skills: Graduate degree (MPH, MPA, or PhD or similar) required plus a Bachelor's degree in community health, public health, healthcare, or related social science field.Minimum of 5 years of relevant experience in data analytics and project management.Experience with epidemiology, health services research, or data management is a plus. Familiarity with Salesforce or other database system required; Jira and PowerBI knowledge a plus.Experience using IBM/SPSS, SurveyMonkey, Qualtrics a plus.Understanding of statistics for data manipulation and quick reporting.Excellent writing skills, including translating data for non-technical audiences. Advance knowledge in Microsoft Office including Excel for data cleaning and calculations.An analytical mind-set with an interest in puzzling with data and curiosity and enthusiasm for data science and data driven decision-making.Enthusiasm for the practice of gerontology.An interest in considering how to use data for public policy and advocacy, leverage it to promote the NCOA mission and strategy plan, as well as further the priorities and needs of the aging network.Collaborative approach to work that is responsive and flexible, willingness to roll up sleeves and contribute, and a good sense of humor.Demonstrated knowledge in developing professional quantitative reports. Knowledge of data visualization mapping tools a plus.Ability to understand database user needs and quantify value of the database service through the design of new business models.Excellent research skills and demonstrated attention to detail.Strong organizational skills and the ability to prioritize and manage concurrent projects.Excellent problem-solving and critical thinking skills to interpret, adapt, and apply guidelines and procedures to tasks. NCOA is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or any other characteristic protected by applicable law. NCOA believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. PI187343988

Keywords: National Council on Aging, Arlington , Associate Director, Data Management & Analysi, Executive , Arlington, Virginia

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