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UCaaS/CCaaS Project Manager

Company: Get Me the Gig
Location: Arlington
Posted on: June 24, 2022

Job Description:

Job DescriptionUS Citizens and LPR candidates ONLY please! This position will be responsible for leading the effort to successfully migrate on-premise voice services to cloud solutions for contact center as a service (CCaaS) and unified communication as a service (UCaaS). Project will include planning, implementation, and transition to operations. To Fit This Role, You Must Have:· Understanding of CCaaS and UCaas· REQUIRED: 4+ years of telecommunications or call center experience· 3+ years of project management experience, specifically ability to lead enterprise wide projects· Ability to communicate with both technical and non-technical audiences· College degree or 7+ years' experience Duties include:· Conducts planning, coordination and tracking of CCaaS/UCaaS migration and the tasks include: o Validating current and future end user requirements and prioritieso Identifying and documenting special use caseso Developing project scopeo Reviewing and testing possible technical solutionso Facilitating and directing multi-disciplinary teamso Planning and developing schedules· Establishes and implements project management processes and methodologies to ensure project is delivered on time, within budget, adhere to high quality standards and meet customer expectations· Assembles project plans and teamwork assignments· Directs and monitors work efforts on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality and timeline issues appropriately.· Develops and implements communications plan, including the creation and scheduled distribution of project documents such as meeting minutes, presentation materials, stakeholder status updates, end user documentation, etc. · Organizes and publishes project-related documentation· Coordinates and oversees project close out activities, including transition to operations and lessons learned

Keywords: Get Me the Gig, Arlington , UCaaS/CCaaS Project Manager, Executive , Arlington, Virginia

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