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Customer Success Manager - Onboarding Manager

Company: GoTab Inc
Location: Arlington
Posted on: June 22, 2022

Job Description:

Job DescriptionGoTab is looking for fun, highly-motivated, entrepreneurial spirits to join the team as a Customer Success Manager. We are building the next disruptive movement in app-less mobile ordering, payments, and social recommendations for the restaurant industry. If you're looking to join a creative, hard-working, and fun environment - look no further!As a Customer Success Manager, you will help introduce and grow GoTab's cutting-edge technology on the west coast in an exciting fast-paced startup environment. You will help drive GoTab initiatives and support proactive communication with the Operations, Sales, and Product teams. You will be responsible for the successful design, launch, testing, training, and management of the GoTab product at our partner restaurants and venues. This is a remote work position in LOCATION. The Customer Success Manager position, by its nature, will require on-site visits with clients and therefore requires local travel. You will be expected to adhere to COVID-19 pandemic CDC-recommended safety protocols, including wearing of face coverings, maintaining social distancing when visiting clients on site, and frequent personal sanitization.Responsibilities:

  • Serve as the primary contact for new GoTab restaurants and venues
  • Work with new operators who are going to Go Live with GoTab, whether that be traveling to be there in person, or virtually
  • Coordinate with Sales team for handoff process from initial sale to onboarding of new account
  • Initiate, establish and grow relationships with new customers
  • Act as an advocate for GoTab in each relationship to drive training, adoption, and participation in new features and products
  • Coordinate each phase of a successful and timely rollout of product launch
  • Support and provide technical troubleshooting to GoTab operators where and when needed
  • Work with the marketing team to help design and execute venue-specific marketing materials
  • Function as a product expert and technical communications resource for partners
  • Support the GoTab technical team, customers, and end-users as needed
  • Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedbackSkills & Requirements:
    • Problem solver and able to work efficiently under pressure
    • Desire and aptitude to learn deep technical aspects of the GoTab product
    • Excellent communication skills and remote collaboration experience
    • Excellent organization and time management skills
    • Curious and comfortable working in an unstructured and entrepreneurial environment
    • Quick learner with a go-getter attitude
    • Restaurant/hospitality experience preferred
    • Bachelor's degree preferred OR 4+ years of relevant experience
    • 2+ years of relevant experience, hospitality or service industry preferred
    • Must be willing and able to travel to various local restaurants, bars, and other venuesBenefits & Perks:
      • Unlimited vacation policy
      • Medical/dental/vision insurance
      • Join the ground floor of a rapidly growing startup with endless potential
      • $100 to any GoTab location of your choice every monthA Little Bit About You:You are a problem-solver, you like talking to people, and you maintain strong relationships. You are coachable, interested in personal development, and want to dive into the world of hospitality tech. You are enthusiastic, entrepreneurial, and looking to grow in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions (in all departments).About GoTab, Inc.GoTab Inc., the contactless order and payment platform, helps large & mid-sized restaurants, hotels, bars, breweries and other venues optimize their front-of-house service models using low-cost, agile technology. Patrons scan a QR code directly from their cell phones, order items via online menus, and pay securely, all without downloading an application or interacting with a server. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in almost 30 U.S. states. EEO GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

Keywords: GoTab Inc, Arlington , Customer Success Manager - Onboarding Manager, Executive , Arlington, Virginia

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