Customer Success Manager - Onboarding Manager
Company: GoTab Inc
Location: Arlington
Posted on: June 22, 2022
Job Description:
Job DescriptionGoTab is looking for fun, highly-motivated,
entrepreneurial spirits to join the team as a Customer Success
Manager. We are building the next disruptive movement in app-less
mobile ordering, payments, and social recommendations for the
restaurant industry. If you're looking to join a creative,
hard-working, and fun environment - look no further!As a Customer
Success Manager, you will help introduce and grow GoTab's
cutting-edge technology on the west coast in an exciting fast-paced
startup environment. You will help drive GoTab initiatives and
support proactive communication with the Operations, Sales, and
Product teams. You will be responsible for the successful design,
launch, testing, training, and management of the GoTab product at
our partner restaurants and venues. This is a remote work position
in LOCATION. The Customer Success Manager position, by its nature,
will require on-site visits with clients and therefore requires
local travel. You will be expected to adhere to COVID-19 pandemic
CDC-recommended safety protocols, including wearing of face
coverings, maintaining social distancing when visiting clients on
site, and frequent personal sanitization.Responsibilities:
- Serve as the primary contact for new GoTab restaurants and
venues
- Work with new operators who are going to Go Live with GoTab,
whether that be traveling to be there in person, or virtually
- Coordinate with Sales team for handoff process from initial
sale to onboarding of new account
- Initiate, establish and grow relationships with new
customers
- Act as an advocate for GoTab in each relationship to drive
training, adoption, and participation in new features and
products
- Coordinate each phase of a successful and timely rollout of
product launch
- Support and provide technical troubleshooting to GoTab
operators where and when needed
- Work with the marketing team to help design and execute
venue-specific marketing materials
- Function as a product expert and technical communications
resource for partners
- Support the GoTab technical team, customers, and end-users as
needed
- Contribute to continuous improvement efforts as relates to
product usability and performance based on consumer feedbackSkills
& Requirements:
- Problem solver and able to work efficiently under pressure
- Desire and aptitude to learn deep technical aspects of the
GoTab product
- Excellent communication skills and remote collaboration
experience
- Excellent organization and time management skills
- Curious and comfortable working in an unstructured and
entrepreneurial environment
- Quick learner with a go-getter attitude
- Restaurant/hospitality experience preferred
- Bachelor's degree preferred OR 4+ years of relevant
experience
- 2+ years of relevant experience, hospitality or service
industry preferred
- Must be willing and able to travel to various local
restaurants, bars, and other venuesBenefits & Perks:
- Unlimited vacation policy
- Medical/dental/vision insurance
- Join the ground floor of a rapidly growing startup with endless
potential
- $100 to any GoTab location of your choice every monthA Little
Bit About You:You are a problem-solver, you like talking to people,
and you maintain strong relationships. You are coachable,
interested in personal development, and want to dive into the world
of hospitality tech. You are enthusiastic, entrepreneurial, and
looking to grow in a company that emphasizes internal promotions
and rewards top performers with opportunities to move into more
senior positions (in all departments).About GoTab, Inc.GoTab Inc.,
the contactless order and payment platform, helps large & mid-sized
restaurants, hotels, bars, breweries and other venues optimize
their front-of-house service models using low-cost, agile
technology. Patrons scan a QR code directly from their cell phones,
order items via online menus, and pay securely, all without
downloading an application or interacting with a server. Founded in
2016 and based in Arlington, Virginia, GoTab serves hundreds of
national, regional and local full-service accounts in almost 30
U.S. states. EEO GoTab is fully committed to Equal Employment
Opportunity and to attracting, retaining, developing, and promoting
the most qualified employees without regard to their race, color,
religion, creed, sex, gender, sexual orientation, gender identity,
gender expression, age, national origin, genetic information,
marital/familial status, disability, military status, veteran
status, or any other protected status. We are dedicated to
providing a work environment free from discrimination and
harassment, where employees are treated with respect and
dignity.
Keywords: GoTab Inc, Arlington , Customer Success Manager - Onboarding Manager, Executive , Arlington, Virginia
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