Company: Courtyard by Marriott
Posted on: June 20, 2022
Posting Date May 23, 2022
Job Number 22084752
Job Category Rooms & Guest Services Operations
Location Courtyard Arlington Crystal City/Reagan National Airport,
2899 Jefferson Davis Highway, Arlington, Virginia, United States
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Brand Courtyard by Marriott
Position Type Management
Located Remotely? N
With more than 330 managed locations in more than 20 countries
Courtyard by Marriott offers a refreshing environment that helps
guests stay connected and balanced. Working at Courtyard, you'll
ensure guests have a smooth, productive stay that meets their
personal and business needs. Find Your World at Courtyard by
Supports the successful execution of all operations in the hotel
operations departments (may include Front Office, Business Center,
Recreation/Health Club, Housekeeping, Food and Beverage/Culinary
and Engineering/Maintenance) and managing staff. Strives to
continually improve guest and employee satisfaction and maximize
the financial performance of the department. Ensures that standards
and procedures are being followed. Leads specific team while
assisting with meeting or exceeding property goals.
Education and Experience
High school diploma or GED; 4 years experience in the guest
services, front desk, housekeeping, or related professional
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the guest services, front desk, housekeeping,
or related professional area.
CORE WORK ACTIVITIES
Supporting Operations Team
Ensures that goals are being translated to the team as they relate
to guest tracking and productivity.
Understands employee and guest satisfaction results and
communicates game plans to address need areas and expand on the
Assists in ensuring that the team has the capabilities to meet
Leads by example demonstrating self-confidence, energy and
Assists employees in understanding guests ever-changing needs and
expectations, and exceeding them.
Supporting Property Operations Function(s)
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion
including all guest satisfaction forms, comment cards and guest
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and
hours/occupied room goals.
Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest
Provides excellent customer service by being readily
available/approachable for all guests.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Ensures all team members meet or exceed all hospitality
Assisting in Managing Profitability
Assists in performing required annual Quality audit with GM &
Ensures a viable key control program is in place.
Understands financial statements, sales and activity reports, and
other performance data.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and
completed in a timely fashion.
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Courtyard by Marriott, Arlington , Operations Manager, Executive , Arlington, Virginia
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