Project Manager/CCaaS/UCaaS
Company: Eliassen Group
Location: Arlington
Posted on: June 19, 2022
Job Description:
Job Description We are seeking a Project Manager who will be
responsible for leading the effort to successfully migrate
on-premise voice services to cloud solutions for contact center as
a service (CCaaS) and unified communication as a service (UCaaS).
The project will include planning, implementation, and transition
to operations. Duties include: Conducts planning, coordination, and
tracking of CCaaS/UCaaS migration. Tasks include:
- Validating current and future end user requirements and
priorities
- Identifying and documenting special use cases
- Developing project scope
- Reviewing and testing possible technical solutions
- Facilitating and directing multi disciplinary teams
- Planning and developing schedules
- Establishes and implements project management processes and
methodologies to ensure the project is delivered on time, within
budget, adheres to high quality standards, and meets customer
expectations
- Assembles project plans and teamwork assignments
- Directs and monitors work efforts on a daily basis, identifying
resource needs, performing the quality reviews, and escalating
functional, quality and timeline issues appropriately.
- Develops and implements communications plan, including the
creation and scheduled distribution of project documents such as
meeting minutes, presentation materials, stakeholder status
updates, end-user documentation, etc.
- Organizes and publishes project-related documentation
- Coordinates and oversees project closeout activities, including
the transition to operations and lessons learned Requirements:
- BA/BS or equivalent work experience
- Understanding of CCaaS and UCaas
- 4+ years of telecommunications or call center experience
- 3+ years of project management experience, specifically the
ability to lead enterprise wide projects
- Ability to communicate with both technical and non-technical
audiences
Keywords: Eliassen Group, Arlington , Project Manager/CCaaS/UCaaS, Executive , Arlington, Virginia
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