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Project Manager/CCaaS/UCaaS

Company: Eliassen Group
Location: Arlington
Posted on: June 19, 2022

Job Description:

Job Description We are seeking a Project Manager who will be responsible for leading the effort to successfully migrate on-premise voice services to cloud solutions for contact center as a service (CCaaS) and unified communication as a service (UCaaS). The project will include planning, implementation, and transition to operations. Duties include: Conducts planning, coordination, and tracking of CCaaS/UCaaS migration. Tasks include:

  • Validating current and future end user requirements and priorities
  • Identifying and documenting special use cases
  • Developing project scope
  • Reviewing and testing possible technical solutions
  • Facilitating and directing multi disciplinary teams
  • Planning and developing schedules
  • Establishes and implements project management processes and methodologies to ensure the project is delivered on time, within budget, adheres to high quality standards, and meets customer expectations
  • Assembles project plans and teamwork assignments
  • Directs and monitors work efforts on a daily basis, identifying resource needs, performing the quality reviews, and escalating functional, quality and timeline issues appropriately.
    • Develops and implements communications plan, including the creation and scheduled distribution of project documents such as meeting minutes, presentation materials, stakeholder status updates, end-user documentation, etc.
    • Organizes and publishes project-related documentation
    • Coordinates and oversees project closeout activities, including the transition to operations and lessons learned Requirements:
      • BA/BS or equivalent work experience
      • Understanding of CCaaS and UCaas
      • 4+ years of telecommunications or call center experience
      • 3+ years of project management experience, specifically the ability to lead enterprise wide projects
      • Ability to communicate with both technical and non-technical audiences

Keywords: Eliassen Group, Arlington , Project Manager/CCaaS/UCaaS, Executive , Arlington, Virginia

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