ArlingtonVARecruiter Since 2001
the smart solution for Arlington jobs

Project Manager/CCaaS/UCaaS

Company: Eliassen Group
Location: Arlington
Posted on: June 19, 2022

Job Description:

Job Description We are seeking a Project Manager who will be responsible for leading the effort to successfully migrate on-premise voice services to cloud solutions for contact center as a service (CCaaS) and unified communication as a service (UCaaS). The project will include planning, implementation, and transition to operations. Duties include: Conducts planning, coordination, and tracking of CCaaS/UCaaS migration. Tasks include:

  • Validating current and future end user requirements and priorities
  • Identifying and documenting special use cases
  • Developing project scope
  • Reviewing and testing possible technical solutions
  • Facilitating and directing multi disciplinary teams
  • Planning and developing schedules
  • Establishes and implements project management processes and methodologies to ensure the project is delivered on time, within budget, adheres to high quality standards, and meets customer expectations
  • Assembles project plans and teamwork assignments
  • Directs and monitors work efforts on a daily basis, identifying resource needs, performing the quality reviews, and escalating functional, quality and timeline issues appropriately.
    • Develops and implements communications plan, including the creation and scheduled distribution of project documents such as meeting minutes, presentation materials, stakeholder status updates, end-user documentation, etc.
    • Organizes and publishes project-related documentation
    • Coordinates and oversees project closeout activities, including the transition to operations and lessons learned Requirements:
      • BA/BS or equivalent work experience
      • Understanding of CCaaS and UCaas
      • 4+ years of telecommunications or call center experience
      • 3+ years of project management experience, specifically the ability to lead enterprise wide projects
      • Ability to communicate with both technical and non-technical audiences

Keywords: Eliassen Group, Arlington , Project Manager/CCaaS/UCaaS, Executive , Arlington, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Arlington RSS job feeds