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HELP DESK MANAGER with Security Clearance

Company: Andre Global
Location: Arlington
Posted on: May 14, 2022

Job Description:

Job DescriptionJob Category: Information Technology - Desktop Service & SupportIf you are looking for a rewarding career with a highly successful company that puts people first, Halvik Corp is the place for you! We are committed to delivering smarter IT-driven solutions bolstered by quality and innovation to help the US Federal Government succeed. Join our growing team and make a difference!Minimum Required Experience:-At least 7 years of demonstrated experience in customer support experience in enterprise user service and help desk incident management.-At least 5 years of current experience: Customer support experience/knowledge working with Directory Services; PKI, Single Sign On (SSO), Client and Server Operating Systems, MS Windows, Unix, Linux, CITRIX, MS Exchange, Project Sever, MS BackOffice Products.-Customer Support experience/knowledge working with Telecommunications platforms: Cisco, Voice over IP(VOIP), Cisco Call Manager, encryption devices, DSN, ISDN etc.-Demonstrated experience implementing project management principles and managing, tracking and coordinating a wide range of actions, documents, and tasks through completion-Excellent communication, writing, and interpersonal skills-Demonstrated experience managing, coordinating, and facilitating a team in the administration and management of a DoD information system and infrastructureRequired DoD 8570 Level II IT Certifications:A+Security +CEMCSA Windows 10HDI Customer Service Certification (Entry-level)-ITIL Foundation v3 desiredRequired Education:Bachelor's Degree in Information Technology, or similar fieldSecurity Clearance:Required to have a U.S. Government security clearance (TOP Secret) Halvik offers a competitive full benefits package including:Company-supported medical, dental, vision, life, STD, and LTD insuranceBenefits include 10 federal holidays and PTO.401(k) with company matchingFlexible Spending Accounts for commuter, medical, and dependent care expensesTuition AssistanceCharitable Contribution matchingTo comply with the guidance provided by the Safer Federal Workforce Task Force (Task Force) for Federal Contractors and Subcontractors, Halvik is requiring COVID-19 vaccinations for all their employees except where an employee is legally entitled to an accommodation.

Keywords: Andre Global, Arlington , HELP DESK MANAGER with Security Clearance, Executive , Arlington, Virginia

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