Sr. Director, Account Management

Company: The Health Management Academy
Location: Arlington
Posted on: February 22, 2021

Job Description:

About The Academy:The Health Management Academy (The Academy) brings together health system leaders and innovators to collectively address the industry's biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.The Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, The Academy could be the right place for you!Position Summary:Account Managers on our Member Development team work to grow our member portfolio while providing excellent service to current Academy members. The Sr. Director, Member Development (Account Management) is responsible for driving renewals across both Health System and Industry member pools and manages a team of account managers individually responsible for segments of the overall renewal pool. This individual is responsible for coaching individuals with a focus on serving and renewing current members while simultaneously expanding the reach of The Academy by expanding existing members' portfolios.Primary Job Duties:* Responsible for total Academy Member renewal pool ensuring year over year renewals with a focus on both revenue and logo retention * Ensure accountability of team when on-boarding new members and setting up relationships for long-term success; proactively looks for ways to improve member experience * Manage account managers to create strategic account plans that drive revenue growth in territory through creation and renewal of enterprise level relationships and cross-sell in existing member accounts * Meet regularly with Chief Member Officer and broader Academy leadership team to report out on renewal and growth metrics * Partner with Account Managers to support key member relationship and renewal calls to deliver service plans, manage member risk, and other executive team calls* Leverage understanding of priorities, challenges, and opportunities within the health system and/or Industry company space and help account managers effectively map to Academy solutions* Surface new product ideas through relationship development within the membership* Collaborate with internal stakeholders on productizing offerings in the Health System and Industry company markets* Partner with Chief Member Officer to develop and expand talent of Account Management team in support of overall firm growthMinimum Qualifications:* Bachelor's degree required* 8+ years' experience in a Business Development or Account management role* Experience directly managing a team* Knowledge of healthcare industry and trendsInterpersonal Skills & Attributes:* Collaborative * Able to coach, grow, and develop talent* Able to drive commercial conversations* Persistent* Customer-focused* Strategic problem solver* Ability to influence others at senior levels* Self-directed, organized, and resourceful* Excellent communication and client facing skillsPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision.Notice of Equal Opportunity Employment:The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy's goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.Powered by JazzHRR5cKY2BeAk

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