OPS: Assistant Account Manager (GSOC Supervisor)
Company: Allied Universal
Location: Arlington
Posted on: January 12, 2021
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Job Description:
At Allied Universal----our Security Professionals assist
clients, and the public at large, by providing essential jobs that
keep our communities safe and secure. During this time, we need
your help more than ever. We have immediate employment
opportunities. Allied Universal also employs an interview process
you can complete from the comfort of your home through our
online--application and video--interviewing technology. We are
North America's leading security services provider with over
250,000 phenomenal employees and invite you to apply to join the
team.Allied Universal is looking to hire a Global Security
Operations Center Supervisor.--The Global Security Operations
Center (GSOC) Supervisor leads the day to day activities of
assigned shifts in the client's GSOC. This position is responsible
for line-level supervision of up to ten Lead Operators and
Operators. The GSOC Supervisor assures that all GSOC positions are
staffed with qualified personnel and that all operations are
conducted in line with established policy and procedure. This
position is under the direction of the Operations Manager. GSOC
Supervisor Job Title: GSOC SupervisorDepartment: Amazon Corporate
SecurityLocation: Arlington, VirginiaEmployment Type: Full TimeThe
GSOC Supervisor will support and manage Amazon Corporate Security's
GSOC. This is a full-time contracted position that is located in
National Landing.Essential Job Functions: * Receiving shift pass
down information, and conducting shift briefings to provide
updates, assignments, training, and contractual compliance *
Maintaining situational awareness of natural and man-made events
that may compromise the safety and security of personnel, business
operations, and infrastructure for client locations globally *
Drafts and sends emergency mass notifications and other crisis
communications * Ensuring that field personnel respond to all
emergencies: medical, fire, hazardous materials, natural disasters,
and accidents * Assisting the Client's security personnel with the
development and/or revision of security operation center processes,
protocols, and systems * Identifying and routing security for
resolution of any nuisance or trouble (physical security) alarms *
Provides back-up, support, and on-call function as-needed *
Oversees quality control and oversight for all production, support,
and staffing functions in conjunction with the GSOC Operations
Manager * Directly assists in developing and maturing the
capabilities of the GSOC including support for operations and the
intelligence/analytics areas * Supervise the maintenance and
deployment of a GSOC knowledge management dashboard (ex: SharePoint
Site or other tool)* Works with Operations Manager to identify
process and quality improvements * Represent the GSOC in meetings
with client personnel * Triage and manage incidents of workplace
violence or other associate misconduct * Developing and executing
training for the Operators in all control room functions and
conducting training exercises with the field leadership team The
ideal candidate will possess: * College Degree (BA) or equivalent
work experience in an operations center or dispatch capacity * At
least four years of experience in security * Valid guard
card/license, as required in the state for which you are applying.
* Excellent instructional, customer service, written and verbal
communication skills * Experience in conducting research/analysis *
Ability to multitask in a fast paced, at times stressed work
environment * Comfortable with high-tech work environment and
constant learning of new tools and innovations * Flexibility to
work all shifts, and willingness to assist the team with overtime
when needed * Good working knowledge of Microsoft Office suite and
Windows OS * Self-motivated, curious, and knowledgeable pertaining
to news and current events * Good working knowledge of security
systems for access control, CCTV systems, badging systems, alarm
monitoring systems * A dependable team player with business
maturity, enthusiasm and a positive attitude The above statements
are intended to describe the general nature of this job. They
should not be construed as an exhaustive list of all
responsibilities, requirements, skills, and standards required to
perform essential job functions.Allied Universal provides
unparalleled service, systems and solutions to the people and
business of our communities, and is North America's leading
security services provider. With over 250,000 employees, Allied
Universal delivers high-quality, tailored solutions, which allows
clients to focus on their core business. For more information:
www.AUS.com.We proudly support the Veteran Jobs Mission, a group of
over 200 companies that have committed to collectively hiring a
total of one million military veterans.
EOE/Minorities/Females/Vet/Disability--Allied Universal Services is
an Equal Opportunity Employer committed to hiring a diverse
workforce.*CB-MAAllied Universal provides unparalleled service,
systems and solutions to the people and business of our
communities, and is North America's leading security services
provider. With over 250,000 employees, Allied Universal delivers
high-quality, tailored solutions, which allows clients to focus on
their core business. For more information: www.AUS.com.We proudly
support the Veteran Jobs Mission, a group of over 200 companies
that have committed to collectively hiring a total of one million
military veterans. EOE/Minorities/Females/Vet/Disability--Allied
Universal Services is an Equal Opportunity Employer committed to
hiring a diverse workforce.*CB-MA
Keywords: Allied Universal, Arlington , OPS: Assistant Account Manager (GSOC Supervisor), Executive , Arlington, Virginia
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