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Client Account Manager

Company: ThreatConnect, Inc.
Location: Arlington
Posted on: January 8, 2021

Job Description:

Company BackgroundDesigned by analysts but built for the entire team (security operations, threat intelligence, incident response and security leadership), ThreatConnect's intelligence-driven security operations platform is the only solution available today with intelligence, automation, analytics, and workflows in a single platform. Centralize your intelligence, establish process consistency, scale operations, and measure your effectiveness in one place. To learn more about our threat intelligence platform (TIP) or security orchestration, automation, and response (SOAR) solutions, visit ThreatConnect.com.About the Job:The Client Account Manager for ThreatConnect represents sales for their assigned client base and is responsible to secure renewals, add-ons, upgrades and customer satisfaction at a very high level. CAMs will own both a renewal and new revenue quota and is expected to perform account management duties as presented.About You:You are independent. But not afraid to ask for help when you need it.You are collaborative. You're a team player who puts the interest of the team above your own. You display a positive attitude, are open and enjoy contributing.You have a passion for sales AND solving customer needs.Things You Might Do:

  • Be responsible for the sales, management, and renewals of ThreatConnect's existing account base
  • Cultivate and maintain user and executive client relationships to help foster strategic business growth
  • Identify and close upsell and add on sales opportunities in assigned accounts
  • Proactively secure renewal commitments and closures in assigned accounts
  • Accurately communicate opportunity forecasts to sales management
  • Work closely with Customer Success to identify at-risk accounts and develop save plans accordingly
  • Assist with high severity requests or issue escalations as needed
  • Leverage the "team" approach to selling through involvement of Sales Engineers, Product Management, Marketing, and the Senior Leadership team to provide customers, partners, and prospects with pricing and configurations to meet their needs as required
  • Participate in trade shows, marketing events, and more1-3-6-12 Month PlanOn day one we'll expect you to..
    • Understand the cybersecurity industry and identify where threat intelligence, security operations, and incident response fit within it
    • Employ consultative value selling approach - engaging, inquisitive, and articulate
    • Strong qualification and problem-solving skills
    • Experience leading complex sales cycles with large enterprise organizations involving leadership and a diverse set of stakeholders
    • Pipeline management and forecastingAt 3 months we'll expect you to..
      • Clearly and confidently communicate ThreatConnect's value proposition and understand the buyer profile's challenges
      • Understand our quote to cash process
      • Identify add-on and upgrade opportunities
      • Secure and close assigned renewals
      • Collaborate effectively with colleagues in various departmentsAt 6 months we'll expect you to..
        • Create new revenue pipeline opportunities
        • Independently secure and close add-on and upgrades opportunities
        • Identify at-risk accounts and plan thoughtful responses to secure renewalAt 12 months we'll expect you to..
          • Maintain rotational pipeline of new revenue opportunities to ensure consistent quota achievement
          • Secure yearly quota for both renewals and new revenueAdded bonuses you have...
            • SaaS selling skills
            • Spanish speaking skillsRequirementsRequired Qualifications:
              • 2-3+ years of Inside Sales, Account Management or Customer Success experience, preferably with commercial accounts within the Software (SaaS) and/or Technology sectors
              • A high level of self motivation, energy, and drive to succeed
              • Demonstrated ability to communicate, present, and influence credibly and effectively
              • Experience in delivering client-focused solutions based on customer needs
              • Proven ability to manage multiple projects at a time while paying strict attention to detail
              • Excellent listening, negotiation, and presentation skills
              • Excellent verbal (telephone) and written communications skillsDesired Qualifications:
                • Understanding of cloud computing, and/or cyber security/threat intelligence is preferred
                • BA/BS degree or equivalent is preferred
                • Ability to accommodate various time zones
                • Salesforce.com experience
                • Spanish language skillsBenefitsWork-Life Balance:
                  • 10 Paid Federal Holidays
                  • Accrued Paid Time Off (PTO) for vacation/sick, time
                  • Your birthday off
                  • Employee recognition program with quarterly awards
                  • Employee referral program
                  • Military leave options available
                  • Education reimbursement program for job-related college courses and professional training
                  • Quarterly events with your geographic team
                  • Annual company partyMedical:
                    • MEDICAL PREMIUM FOR INDIVIDUALS AND FAMILIES ARE 100% COVERED
                    • Prescription drug coverage
                    • Dental coverage
                    • Vision coverage
                    • Company-paid short term and long term disability
                    • Company-paid insurance and AD&D coverage
                    • Pet InsuranceFinancial:
                      • 401K retirement savings plan with company matching program up to 6%
                      • Health Savings Account
                      • Flexible Spending Accounts (medical, dependent care, transit and parking)
                      • Cell phone stipend
                      • Paid Parental Leave
                      • Paid Bereavement Leave

Keywords: ThreatConnect, Inc., Arlington , Client Account Manager, Executive , Arlington, Virginia

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