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Director of Parking Operations

Company: JBG Smith
Location: Arlington
Posted on: November 21, 2020

Job Description:

OverviewThis is a full-time position within the Parking & Mobility department that would be directly responsible for overseeing the day to day parking operations of the JBGS portfolio. The Parking Operations Manager will oversee the Parking Service Center, the performance of various parking management companies, internal field parking staff, review trends, financial reports and oversee the Technology & Project Manager and their ongoing projects. The Parking Operations Manager will be reporting directly to the VP of Parking & Mobility.Responsibilities




  • Oversight of all aspects of the daily operations of the Parking Service Center, with a particular focus on continually enhancing the customer service experience for all JBG SMITH parkers.
  • Oversight of parking management companies JBGS uses throughout the Portfolio.

  • Manages field parking staff
  • Oversight of the Technology & Project Manager
  • Oversight of ongoing technology installation projects.

  • Assist in reporting and analysis of financial and occupancy reports
  • Inspect and assess garage conditions
  • Ensure parking and parking areas are to brand standard
  • Review tenant lease parking obligations
  • Collaborate with Vice President of Parking & Mobility and Financial Analyst to compile data and prepare annual budget/reforecast.
  • Assist with tenant trainings

  • Create operational script for technology installations


    QualificationsSupervisory Responsibilities/Experience:


    • Must understand the paramount importance of customer experience and be committed to creating a continually improving customer experience culture within the Parking & Mobility group.
    • Oversight of Parking Service Center
    • Must possess strong organizational and leadership skills and good attention to detail.
    • Will manage parking operators
    • Manage field parking staff
    • Coach team members
    • Perform annual reviews

      Education/Experience:

      High School Diploma or GED

      7 years of parking in a management role

      Technical Experience:

      Working knowledge of Microsoft Office Products, Skidata, IntegraPark, and TIBA. Must be able to read floor plans.

      Other Skills/Requirements:



      • Team player who is organized, proactive, self-directed, conscientious and assumes accountability and responsibility for specific performance and work product for themselves and their team.
      • Must be comfortable interacting and communicating with individuals at all levels of the organization and have strong customer service skills
      • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
      • Ability to review and prepare detailed financial reports.
      • Organized, detail oriented and resourceful.
      • Strong analytical skills and effective problem-solving skills.
      • Demonstrated effective verbal and written communication skills.

        Physical Requirements:

        The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

        While performing the duties of this job, the employee is frequently required to sit and use hands to handle office equipment, paper reports, etc. The employee is frequently required to stand and walk and is occasionally required to reach with hands and arms. May occasionally be required to lift up to 50 pounds and move a distance of 30 feet as needed. Must be able to move freely throughout the property, including moving up and down stairs. Must be able to sit for up to 50% of the workday.

        Property/site inspections may require any of the physical requirements indicated above.

        Work Environment:

        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

        While performing the duties of this job, the employee is occasionally exposed to wet or humid condition, work near moving mechanical parts, work in high, precarious place, fumes or airborne particles, toxic or caustic chemicals, and outdoor weather conditions. The noise level in the work environment is usually moderate.

        Property inspections and general administration of responsibilities are affected by the environmental conditions indicated above.

        Web References:

        www.jbgSMITH.com - JBG SMITH Company Site

        https://nationallanding.com/ - National Landing Site

        Disclaimer:

        The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

        JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

Keywords: JBG Smith, Arlington , Director of Parking Operations, Executive , Arlington, Virginia

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