Lead Service Delivery Manager (SRF 3390)

Company: General Dynamics Information Technology
Location: Arlington
Posted on: May 21, 2020

Job Description:

Type of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:DHS EODPublic Trust/Other Required:BI Full 6C (T4)Job Family:Information Systems ManagementJob Description:GDIT, a Federal marketplace leader in next-generation IT solutions and services, is seeking highly qualified and motivated IT professionals like you who are eager to contribute to our critical Homeland Security missions. For the Department of Homeland Security (DHS), GDIT provides enterprise IT services for DHS's biometric identity management system (IDENT) and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS's strategic mission. GDIT's O&M services support break-fix of current OBIM functional capabilities, as well as security remediation activities and developmental engineering (such as prototyping new code or configurations of OBIM functionality). At the most critical moments of change, we're there - bringing the resources, solutions, and expertise to help our clients take on some of the world's biggest challenges - and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation's most critical national security, law enforcement, immigration and border management, and intelligence missions.GDIT is looking for an experienced Lead Service Delivery Manager to serve under the guidance of the O&M Lead/Senior Manager for a large, complex task order. The Lead Service Delivery Manager (SDM) supports operations and maintenance (O&M) activities, oversees deployments, provides expeditious resolution of service incidents, and ensures client-stakeholder and contractual service level agreements and objectives are met or exceeded.-- The ideal Lead Service Delivery Manager projects high energy, possesses a passion for state-of-the-art technology, and speaks comfortably from a technical perspective with clients, our partners, and across the team.-- Specific responsibilities include, but are not limited to:Leads and manages a team of both local and remote/datacenter service delivery talentWorks alongside and across teams and departments to ensure that business and service-level expectations (SLAs, SLOs) are exceededSupport the O&M Lead/Senior Manager in targeted efforts improve enterprise reliability, maintainability, availability, and recoverabilityBuilds on past success in driving exceptional customer service objectives, methods, and metricsCollaborates with incident response teams to mitigate severity eventsEnsures timely and accurate communications to the field and OBIM customerEnsures processes, procedures, and documentation are maintained, updated, and executedCreatively and continuously improves technology services processesServes as a strong proponent of excellence in customer serviceEnsures consistent use of processes and best practicesPeriodically serves as on-call SDMRequired Skills / Qualifications:U.S. citizenshipDHS HQ EOD required to start; must be able to obtain DHS HQ Final SuitabilityBachelors degree in a relevant field and 5+ years of relevant experienceStrong communication skills and an ability to articulate complex architectures to non-technical audiencesDesired Skills / Qualifications:Master's degree or 15+ yrs of relevant experienceDegree in computer engineering, computer science, information systems, or related field of studyStrong experience leading successful service delivery and incident management teamsService delivery experience with large scale, enterprise IT systemsExperience in infrastructure and application management best practices and toolsExperience in infrastructure, networking, database, application and system security, and web technologiesExperience leveraging AWS Services and with infrastructure solutions and applications deployed in AWS GovCloudCurrency with latest techniques and technologies in continuous integration, continuous deployment, and continuous assessmentExperience implementing Site Reliability Engineering (SRE) methodologiesExperience implementing DevSecOps methodologiesExpertise in OBIM / IDENT enterprise, business, and workflow#gditpriorityScheduled Weekly Hours:40Travel Required:NoneTelecommuting Options:Some Telecommuting AllowedWork Location:USA VA ArlingtonAdditional Work Locations:We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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