Senior SaaS Operations Engineer
Company: Edifecs Inc.
Location: Washington
Posted on: April 19, 2024
Job Description:
Senior SaaS Operations EngineerOverviewThe Senior Operations
Engineer works primarily with enterprise customers of Edifecs
products, proactively assisting them with post- sales installation,
configuration, upgrade, troubleshooting and day to day operational
management. Responsibilities include taking a proactive leadership
role working with the Engineering team and Customers to triage and
resolve highly complex, technical, and application-related issues
which impact product performance in customer-specific environments,
or issues that directly hamper a broader customer adoption of
Edifecs products. In addition to working with customers, the Sr
Operations Engineer will routinely partner with our Development,
Sustaining Engineering and Sales Engineering organizations to
resolve support issues, document bugs, provide UAT on product
builds, and ensure that new and newly upgraded server installations
are successful. The ideal candidate will have extensive knowledge
and hands-on experience with Docker and Kubernetes, along with a
strong background in research & implementation. This role will
involve working closely with our IT SaaS team to design, implement,
and maintain containerized environments and orchestration systems
to support our organization's infrastructure and applications.What
you will do:
- Manage end to end maintenance and operations of Edifecs SaaS
solutions including performing upgrades, making configuration
changes, managing day to day operations, building custom tools and
utilities, creatingad hocreports / queries
- Provide technical support to enterprise clients related to
technical and operational aspects of the products
- Partner with IT SaaS team to Design, deploy, and manage Docker
containers and Kubernetes clusters in both development and
production environments and integrate with Edifecs Products.
- Partner with Product & Engineering team to get the EKS
compatible builds.
- Collaborate with software developers and system administrators
to optimize application performance and scalability using
containerization and orchestration technologies.
- Develop and maintain CI/CD pipelines for automated testing,
deployment, and monitoring of containerized applications.
- Troubleshoot and resolve issues related to containerized
environments, Kubernetes clusters, and related infrastructure
components.
- Partner with Product Support Engineers and development teams as
necessary to troubleshoot issues and implement resolutions
- Analyze application and database performance, identify
bottlenecks and provide fix/ report to the development team for a
fix
- Provide workarounds or temporary fixes to the client to avoid
processing disruption
- Proactive monitoring and management of data processing, and
management of customer reported cases / issues.
- Deliver a consistent, responsive and satisfying customer
experience with each contact
- Collect all necessary problem details from customers to be able
to effectively see the problem to resolution
- Successfully reproduce customer issues in a controlled test
environment
- Follow standard operational procedures for case management
- Continuously improve troubleshooting skills, product expertise,
and knowledge on related technical topics
- Update knowledge base / create reusable documents, originating
from patterns observed during customer issue troubleshootingWhat
you will bring:
- BS in Computer Science or other technology related program or
equivalent experience in implementing, and operating
Javastack-basedenterprise applications
- 4+ years of applicable experience in maintaining commercial off
the shelf enterprise products
- Understanding of following underlying technologies used by
Edifecssolutions:Java, JMS, SQL Server/ Oracle, Web/Application
Servers like Apache Tomcat/ IBM WAS
- Experience on at least one integration or ESB software such as
Edifecs XEngine Server, TIBCO EMS, IBMWebSpheresuite,Web methods,
MuleSoft,IntersystemEnsemble
- Proven expertise in Docker containerization and Kubernetes
orchestration.
- Experience with cloud computing platforms such as AWS, Azure,
or Google Cloud Platform.
- Priordemonstrable experience in deploying and supporting high
transactionvolumeapplications on AWS or other Cloud platforms.
- Good understanding of SOAP and REST based web services
- Prior experience troubleshooting performance problems that may
have many underlying causes such as Disk, Database, Network,
Messaging and other platform / 3rd party solutions.
- Prior experience in troubleshooting problems
injava-basedapplications using opensource tools / JDK tools such
asjstack,visualvm,jconsole,jmapand similar tools to identify memory
issues, deadlocks, application performance.
- Ability to guide customers remotely through complex,
multi-server deployments and upgrades for enterprise products
- Familiarity with at least one non-Windows operating system
(such as Linux, HPUX, AIX)
- Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP
and knowledge of HIPAA transactions is a plus.
- Prior Scripting and Programming Experience for solving business
problems preferred.
- Knowledge of various network and internet technologies and
communication protocols: TCP/IP,sFTP, HTTP, AS2, etc. highly
desired.
- Effective communication and collaboration skills.
- Certifications such as Certified Kubernetes Administrator (CKA)
or Docker Certified Associate (DCA) are a plus.About Edifecs is a
premier technology company in the U.S. Healthcare market with
solutions focused on interoperability, workflows, risk adjustment,
value-based care payments, and analytics. Edifecs solutions are
used by leading healthcare entities including, payers, providers,
employers, third-party administrators, and government agencies.
With innovative technology and solutions, Edifecs helps its
customers by optimizing the secure exchange and processing of
administrative and clinical data, reducing the cost of complying
with regulations, and automating workflows involved in multiple
core processes within the healthcare ecosystem. Edifecs is a
frontrunner in providing solutions for B2B data exchange,
streamlining key workflows in areas such as enrollment, risk
adjustment, and alternative payment models. With the advent of FHIR
and new regulatory guidance from HHS, Edifecs has emerged as a
leader in easing the effort associated with achieving compliance
with new federal rules and in making the healthcare consumer the
primary stakeholder. Edifecs solutions are offered in both
On-Premise and SaaS models. The company is headquartered in
Bellevue, Washington, with additional offices in Atlanta, Georgia,
and Mohali, India, an engineering center in Moldova, and has more
than 1,000 employees.We are an equal opportunity employer and all
qualified applicants will receive consideration for employment
without regard to race, color, sex, sexual orientation, gender
identity, religion, national origin, disability, veteran status,
age, marital status, pregnancy, genetic information, or another
legally protected status. Edifecs will provide reasonable
accommodation to individuals with disabilities who need assistance
applying for a job. Please contact careers@edifecs.com for more
information.
#J-18808-Ljbffr
Keywords: Edifecs Inc., Arlington , Senior SaaS Operations Engineer, Engineering , Washington, Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...