Lead Platform Engineer - Amazon Connect Telephony
Company: Capital One
Location: Clifton
Posted on: May 12, 2022
|
|
Job Description:
Plano 1 (31061), United States of America, Plano, Texas Lead
Platform Engineer - Amazon Connect Telephony Here at Capital One,
we nurture an environment where people with a variety of thoughts,
ideas and backgrounds, all guided by our Shared Values, come
together to learn from each other and why Capital One is among the
---100 Best Companies to Work For.--- As part of a team that takes
responsibility for Capital One---s Voice needs, you will play an
integral part in advancing Capital One---s Networking eco-system
and culture of technical excellence. You---ll make a key
contribution by providing quality day-to-day operational support
for a robust suite of professional voice systems. Championing this
creates ample opportunities for your growth in the form of working
within cross-functional teams, on a constant stream of new
challenges, and alongside other very talented technologists, all of
which require you to continually innovate and grow with an evolving
set of technologies. We stretch the boundaries of the possible.
We---re looking for people who are always looking to grow and
learn. We are seeking highly creative and intellectually curious
Voice Engineers, at all levels, who are passionate about Voice,
Networking, and all things geeky. The Opportunity : Lead P latform
Engineer - Amazon Connect Capital One is hiring Lead Platform
Engineer with Amazon Connect expertise to join their team of
talented technologists in Shared Tech, as they drive the bleeding
edge implementation of cloud contact center solutions. The
successful candidate will design, develop, and implement next-gen
technology and a force multiplier by training his/her fellow
technologists to be Amazon Connect SMEs. Roles and
Responsibilities: Deep expertise of on-premises and cloud contact
center call recording systems with the ability to understand call
dispositions and determine why calls were or were not recorded. An
expert level of understanding of call recording systems is
required. The ability to locate recorded calls in storage
repositories and manage file contents and storage services, and to
optimize storage services (S3). Extensive experience in voice
codecs and data encryption methods. A broad level of knowledge of
databases and backend systems. Full Stack Software Developer with
DevOps experience. Development will be primarily in a Cloud AWS
environment. As a SME, lead the design, development and
implementation of an Amazon Connect cloud-based contact center
solution as a pilot in the client---s Shared Technology
organization. The pilot program will initially focus on
implementing services including, but not limited to: Call and Queue
Flows, Agent Experience, Call Recording, Metrics, CTR Data
analysis. Serve as a consultative technology leader and architect
in the planning, architecture, design, implementation and
maintenance of Amazon Connect. Serve as the technology consultant
to determine which services are used and how they connect those
services. Must be able to lead the process and develop
interconnectivity between services in Amazon Connect. Serve as the
control point for all development and integration of services in
the organization providing expertise in Lambda, Python and JSON.
Actively develop the knowledge base of leaders, peers, and partners
in the organization through training and education opportunities,
ensuring broad sharing knowledge and expertise to every member of
the team, becoming a force multiplier. Basic Qualifications : At
least 4 years of enterprise AWS Public Cloud experience At least 4
years of enterprise experience with DevOps At least 2 years of
enterprise experience with Technical Architecture, Design and
Development in a Public Cloud environment At least 2 years of
enterprise experience using Python, Lambda and JSON At least 2
years of enterprise experience building applications using AWS
services (EC2, Route 53, Cloud Watch, Kinesis, S3, Lex, Poly,
Elastic Beanstalk and OpsWorks) At least 2 years of enterprise
scripting experience with Python, PowerShell, Bash, Ruby, Perl, or
Node.JS At least 2 years of enterprise experience with Telephony
and VOIP (Voice Over IP) At least 2 years of enterprise experience
with Contact Center Technologies (WEBRTC) Preferred Qualifications
: Bachelor's degree 2 years of enterprise experience with Amazon
Connect Telephony Platform 4 years of enterprise experience with
AWS Public Cloud experience AWS Certification Capital One will not
consider sponsoring a new qualified applicant for employment
authorization for this position. No agencies please. Capital One is
an Equal Opportunity Employer committed to diversity and inclusion
in the workplace. All qualified applicants will receive
consideration for employment without regard to sex, race, color,
age, national origin, religion, physical and mental disability,
genetic information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York City---s Fair
Chance Act; Philadelphia---s Fair Criminal Records Screening Act;
and other applicable federal, state, and local laws and regulations
regarding criminal background inquiries. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com . All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Arlington , Lead Platform Engineer - Amazon Connect Telephony, Engineering , Clifton, Virginia
Click
here to apply!
|