Executive Assistant, Customer Trust External Relations

Company: Amazon
Location: Arlington
Posted on: April 2, 2026

Job Description:

The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support two Directors on our Trustworthy Shopping Experience team in Arlington, Virginia. This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group. About the team The Trustworthy Shopping Experience (TSE) team strives to guarantee customers a worry-free shopping journey on Amazon. We provide a trustworthy listing discovery experience by (1) eliminating catalog defects and discovery risk, and (2) ensuring listings are compliant with regulations and policy. We provide a trustworthy order experience by (3) connecting customers with selling partners with a good track record of order performance, (4) ensuring customers receive authentic products in the condition they expect, and (5) in the rare chance the order experience does not meet customer expectations, protecting them by making things right with our A-to-z Guarantee. We do all of this in close partnership with our selling partners and we work hard to (6) provide selling partners a positive and friction-free experience. Last, we fully recognize we are not perfect and (7) we leverage our incident management process to embrace anecdotes of negative customer and selling partner experiences as opportunities to eliminate root causes of defects. The WW Customer Trust External Relations (CTXR) team ensures global influentials understand how Amazon delivers our trustworthy shopping experience by (1) building, accelerating and strengthening third-party, influential relationships and partnerships all over the world to address customer trust issues; (2) delivering evidence and telling stories that persuasively demonstrate the reality of the customer- obsessed tools our teams build to protect our customers, brands, and selling partners; (3) serving as a “voice of the customer” for this critical constituency with our partner product and tech teams; and (4) partnering with key leading influentials to not only solve material pain points, but jointly discuss hot topics and share information on industry trends. - 5 years of senior level leadership support, or 3 years of Amazon experience - High school or equivalent diploma - Experience with Microsoft Office products and applications - Experience with executive level calendar management - Bachelor's degree - Experience with domestic or international travel coordination - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service - Can work proactively and independently, meet deadlines, and deliver on projects and tasks - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines - Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

Keywords: Amazon, Arlington , Executive Assistant, Customer Trust External Relations, Customer Service & Call Center , Arlington, Virginia