DMV CSC Manager III-East Henrico Customer Service Center Position 00551
Company: DHRM
Location: Richmond
Posted on: April 3, 2026
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Job Description:
Title: DMV CSC Manager III-East Henrico Customer Service Center
Position 00551 State Role Title: Prog Admin Manager II Hiring
Range: $88,200.00 - $101,430.00 Pay Band: 5 Agency: Department of
Motor Vehicles Location: EAST HENRICO CSC Agency Website:
www.dmv.virginia.gov Recruitment Type: Agency Employee Only - A Job
Duties Position Overview We are seeking a dynamic and experienced
Manager to lead one of our Customer Service Centers located in
Covington. This role is responsible for comprehensive operational
oversight, resource management, strategic planning, and team
leadership. The CSC Manager plays a key role in aligning service
center operations with the DMV's mission and performance goals. Key
Responsibilities Lead daily operations and drive customer service
excellence in a DMV CSC. Manage human resources, finances,
facilities, and security for the center. Supervise and develop a
large, diverse staff; oversee hiring, training, and performance
management. Analyze operational data and metrics to identify
improvements and ensure compliance with DMV policies. Ensure
quality control in customer transactions, including licensing and
vehicle registration. Resolve escalated customer issues and ensure
professional, timely service. Maintain compliance with all
statutory requirements and agency procedures. Promote a culture of
accountability, safety, and continuous improvement. The Virginia
Department of Motor Vehicles (DMV), headquartered in Richmond,
Virginia, serves approximately 6.2 million licensed drivers and ID
card holders with over 8.4 million registered vehicles. In
addition, DMV serves many businesses, including dealers, fuel tax
customers, rental companies, driving schools, other state agencies,
local governments, and non-profit organizations. DMV operates on
five fundamental core values: Trustworthiness, Respect,
Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk
about our core values. We live them! Minimum Qualifications •
Comprehensive knowledge of operational management principles for
overseeing multi-functional service centers, including staff
supervision, facilities management, and resource allocation. •
Ability to manage and oversee diverse programs and services offered
in a DMV Customer Service Center, ensuring accuracy, efficiency,
and alignment with operational goals. • Strong understanding of
human resources practices, including recruitment, performance
management, employee development, and compliance with labor laws. •
Proficiency in state and federal regulations, DMV policies, and
procedures relevant to motor vehicle administration and public
safety. • Demonstrated ability to interpret and apply complex
regulations and statutes governing DMV operations and customer
service, ensuring compliance and effective service delivery. •
Expertise in financial management, including budgeting, resource
allocation, and financial reporting. • Advanced knowledge of
customer service principles for delivering high-quality service in
a public sector environment. • Skilled in leadership and team
management, including hiring, training, and performance evaluation.
• Proficiency in DMV-specific software and general office tools,
such as Microsoft Office Suite. • Strong analytical skills to
enhance operational performance through data analysis and process
improvements. • Excellent verbal and written communication skills
for interaction with internal teams and external stakeholders. •
Effective problem-solving abilities to manage complex customer
service situations professionally and efficiently. • High attention
to detail to ensure accuracy in transaction processing,
documentation, and compliance. • Demonstrated ability to adapt to
changes in policies, procedures, and technologies within DMV
operations. • Effective time management and ability to prioritize
tasks in a dynamic, fast-paced environment. • Knowledge of
emergency preparedness and risk management practices to ensure
operational continuity and safety. Additional Considerations •
Familiarity with advanced operational systems and best practices in
public administration or business management. • Advanced project
management skills and change management expertise to support
organizational initiatives. Job-Specific Conditions: • Security
Clearances: A criminal background check is required to ensure the
integrity and security of DMV operations. The CSC Manager must
handle sensitive information with confidentiality and adhere to DMV
security policies. • Licensing and Certifications: The CSC Manager
must be 21 years of age to administer road examinations. Special
Instructions You will be provided a confirmation of receipt when
your application and/or résumé is submitted successfully. Please
refer to “Your Application” in your account to check the status of
your application for this position. Selected candidate(s) must
complete the I-9 Employment Eligibility Verification Form. DMV
participates in E-Verify. All applicants for employment must
consent to a background check. Selected candidates must consent to
a fingerprint-based criminal history check, driver record check,
and background investigation, if applicable. As a condition of
employment, the DMV will be alerted of any convictions for moving
violations, including license suspension. Submission of an online
application is required. DMV does not accept applications, resumes,
cover letters, etc., in any other format. When applying for jobs,
please ensure your online application or resume is complete with
duties and skills associated with your work experience and years of
experience to properly assess your skills in the screening process.
Candidates are evaluated based on information provided in the
application materials. Missing information cannot be assumed.
Contact Information Name: DMV Employment Phone: 804 367-0528 Email:
employment@dmv.virginia.gov In support of the Commonwealth’s
commitment to inclusion, we are encouraging individuals with
disabilities to apply through the Commonwealth Alternative Hiring
Process. To be considered for this opportunity, applicants will
need to provide their AHP Letter (formerly COD) provided by the
Department for Aging & Rehabilitative Services (DARS), or the
Department for the Blind & Vision Impaired (DBVI).
Service-Connected Veterans are encouraged to answer Veteran status
questions and submit their disability documentation, if applicable,
to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can
be found at AHP Letter or by calling DARS at 800-552-5019. Note :
Applicants who received a Certificate of Disability from DARS or
DBVI dated between April 1, 2022- February 29, 2024, can still use
that COD as applicable documentation for the Alternative Hiring
Process.
Keywords: DHRM, Arlington , DMV CSC Manager III-East Henrico Customer Service Center Position 00551, Administration, Clerical , Richmond, Virginia
