NG9-1-1 Solution Architect

Company: MicroAutomation
Location: Centreville
Posted on: February 23, 2021

Job Description:

Located in Centreville, Virginia, we are a leading developer and integrator of contact center technology and customer contact solutions for industries that include retail, hospitality, healthcare, insurance, energy & utilities, banking & finance, government and emergency services. We are always looking for talented team members who have a desire to grow their career and contribute to the success of our growing company. Since 1991, we have provided solutions for notable customers such as the Hilton Worldwide, Comcast, Rapid Response, Noridian Healthcare, Washington Suburban Sanitation Commission, US Department of Treasury, Baltimore County 911, and the US Department of Defense.

• Generous compensation and a great benefits package that includes health, dental, vision, life insurance, disability, 401k, and paid time off.
• Stability and a comfortable work environment - Established in 1991, we are a privately-held company that is profitable and debt-free. You will enjoy a casual, flexible, team-oriented work environment.
• Sell cutting-edge technology - We have developed and continue to enhance a hosted call-center automation Solution as a Service (SaaS) offering that combines their proprietary applications with industry-leading hosted infrastructure from Aspect Communications.
• Direct access to meaningful projects - We have always been at the forefront of advanced contact center technology and participate in meaningful projects that help our customers and help society as a whole: After Hurricane Katrina, we, along with partner Siemens Communications, were asked to build and deliver a mobile 911 center and set it up in the devastated region of Plaquemines Parish, Louisiana outside New Orleans in a week to assist with recovery efforts. We are also actively involved in implementing Next Generation 911 solutions for the U.S. Department of Defense and for State, local, and international emergency operations centers.
• Flexible Work Hours - We offer flexible work hours and support remote work schedules as needed. NG911 Account Executive - Emergency
  Operations Solutions In this position, you will aggressively prospect, develop, and manage new public safety accounts. You will be responsible for driving new business development and converting prospective clients into customers and maintaining relationships with existing customers while developing client and partner referrals. This position reports directly to the Vice President of Sales and Marketing Software Developers - All Levels We are constantly looking to add to our team of software developers; you must bring a passion for your craft and a commitment to excellence. Our projects offer a wide variety of team roles and functions, and exposure to a range of creative development opportunities. Our development staff work closely with our technical subject matter experts in building and supporting applications our customers consider mission critical. Our projects include hosted solutions, mobile applications, omni-channel communications and complex systems integration. We develop some of our own applications and products, and develop solutions using other industry-leading products and technologies. Sales Solutions Engineer In this creative engineering role, you will report directly the Vice President of Sales & Marketing. Your primary responsibility will be to assist/lead the development of technical architecture and solutions for our customers to support contact center specific solutions - including inbound and outbound Interactive Voice Response (IVR), multi-channel customer interaction, agent Computer Telephony Integration (CTI) enablement, and hosted and premise-based architectures. We work closely with leading technology manufacture's to provide integrated best practices solutions, with significant customer Return on Investment (ROI). As a critical part of the sales process, you will learn not only the technology but also the sales process to help win the deal. You will be responsible for directly engaging with the sales team and the customer to understand the relevant requirements, utilize your understanding of the relevant technical alternatives, assess advantages and disadvantages of each, and develop the recommended solution and technical architecture. Then, support the sales team in articulating the recommendation directly with the customer or in support of a proposal activity - for both new prospects, and existing customers. In this critical role the successful candidate will have the responsibility for selling contact center technology solutions to enterprise customers. This includes developing leads from initial point of contact to ultimate decision makers - both self-generated leads and from leads generated as a result of the company's marketing strategies and partner relationships. For each qualified lead, it is expected that you will be able to develop a relevant value proposition, present the company's available solutions, and drive the opportunity to close. In order to be successful, you will need to effectively leverage the company's technical resources and subject matter experts to bring the full capability of the company to bear. This is a sales hunter position with key performance metrics including prospect calls, qualified meetings and pipeline development. This position will lead the development of technical architecture and solutions for our customers to support NG9-1-1 specific solutions - including state and local Public-Safety Answering Points (PSAPs), DoD, and campus 911 solutions. This role will demand high standards and technical acumen in NG9-1-1 and upcoming technologies that will define the industry. This sales engineering role is an integral part of our organization and reports directly to the Sr. Vice President of Sales and Marketing. This position is open to local and remote candidates. This position will provide technical assistance to our Crystal City, VA based Government client. Responsibilities include the design, delivery and sustainment of our NG911 solution. Additionally, you will assist in resolving client and server application issues, troubleshooting network or telephony issues, configuration of client and server operating systems within a VM infrastructure, and using secure DoD VPN remote connections to provide immediate support. This position will be required to commute to a secure Government location and will be deemed on call for onsite support, if needed, at that location with other similar staff outside of normal working hours. A major Public Health Agency used MicroAutomation's OmniMonitor to assist with Contact Tracing for COVID-19 https:// zcu.io/ubij Discover how OmniMonitor can help track your data for clinical research studies https:// zcu.io/qaky Learn about the experience that Rapid Response Monitoring had while working with MicroAutomation from their VP of Technical Services, Chad Wright https:// zcu.io/uHTX Omni911 provides the reliability and flexibility you need for a seamless transition to NG9-1-1 so you and your team can stay focused on your mission. Learn more about NG9-1-1 and Omni911 with this demo video. https:// zcu.io/7EsT Learn about the experience that Rapid Response Monitoring had while working with MicroAutomation from their VP of Technical Services, Chad Wright https:// zcu.io/uHTX Learn how integrating a dimensional texting strategy into your customer service approach will deliver a win for both your customers, as well as your business by downloading our free eBook https:// zcu.io/8Rdk If you are ready to migrate to NG9-1-1 to better serve your community, watch this short Omni911 video. You'll see how NG9-1-1 features can improve your PSAP's efficiency and see some of our system's key functions and features https:// zcu.io/Ygs1 Learn how MicroAutomation helped Hilton Worldwide move their call center to the cloud with this case study! https:// zcu.io/UqPk Make the transition to Next Generation 9-1-1 with the help of MicroAutomation https:// zcu.io/PJY6 Learn about the experience that Logan County, WV had while working with MicroAutomation from their Director https:// zcu.io/Bjs3 Click here to learn about Next Generation Communications for Ambulance Dispatch https:// zcu.io/mo7d If you are ready to migrate to NG9-1-1 to better serve your community, watch this short Omni911 video. You will learn how NG9-1-1 features can improve your PSAP https:// zcu.io/tmWh Learn how integrating a dimensional texting strategy into your customer service approach will deliver a win for both your customers, as well as your business by downloading our free ebook https:// zcu.io/YMjr Learn how MicroAutomation helped Hilton Worldwide move their call center to the cloud with this case study! https:// zcu.io/UqPk There are no more Tweets in this timeline.

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