Work From Home - Experienced Tax Associate
Company: Intuit
Location: Arlington
Posted on: January 12, 2021
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Job Description:
Overview Do you have a minimum of 3 season of paid Tax
Preparation experience, with a minimum of 30 tax returns per tax
year? If you're a tax professional, we need you to help our
customers complete thier taxes using TurboTax. You'll advance our
goal of "Powering Prosperity Around the World" by providing expert
guidance and explanations of tax and technical terms to our
customers. You'll also play an important role in our effort to
enhance our brand by delighting our customers and empowering them
to prepare their taxes. What you'll bring --- Minimum 3 season of
paid Tax Preparation experience, with a minimum of 30 tax returns
per tax year required. --- Prior tax preparation experience in a
tax practice or retail setting required. --- College degree a plus.
The ideal candidate will have a background in business, finance,
accounting, or tax --- Knowledge of tax laws, tax concepts and
familiarity with form 1040 and schedules --- PTIN required ---
Ability/motivation to expand expertise and obtain a tax credential
or certification - Intuit offers a program to obtain your EA ---
Strong customer service skills with ability to empathize and
instill confidence --- Ability to work within a team to assist in
preparation of accurate tax returns in a timely manner --- Strong
Research skills and the ability to quickly use online resources to
find answers --- Critical thinking and problem solving ---
Persistence and determination --- Willingness to utilize
audio/visual tools to communicate with customers - Comfortable
interacting with customers through video, in a professional way
that represents the Intuit TurboTax brand well - Friendly and
reassuring on camera --- Bilingual (English/Spanish) communication
skills (written & spoken) a plus For internal use: tst assoc How
you will lead --- This is a seasonal position providing assistance
to customers both assisting them in preparing their own returns
and/or fully preparing customer tax returns --- Compiling/preparing
tax returns for TurboTax Customers --- Gathering/organizing and
accurately entering customer data in the federal and state tax
returns for review --- Communicate directly with the customer as
needed --- Coordinate customer meetings and follow-up ---
Communicate updates to credentialed tax experts on assigned
customers --- Will help customers who are working on their tax
return with both product/software inquiries, as well as with tax
questions and calculations --- Apply defined practices, procedures
and company policies to troubleshoot and resolve product and tax
support customer inquiries --- Will interact with customers
utilizing strong written and verbal skills as well as deep customer
empathy Typical Deliverables: --- Accurate and complete customer
data entered in tax returns for credentialed tax expert review ---
High quality customer interactions and experiences --- Application
of defined practices, procedures and company policies to
troubleshoot, resolve issues and address routine Tax Support
customer questions --- Proficient with technology and solid
knowledge of computer operations and software. --- Utilize and
leverage government websites and toolkits to seek out and deliver
the right answer to the customer --- Document customer interactions
--- Represent the Intuit TurboTax brand and spirit by demonstrating
empathy for the customer, empowering and partnering with the
customer, personalizing the experience, and providing them the
confidence that they can do their own taxesSDL2017
Keywords: Intuit, Arlington , Work From Home - Experienced Tax Associate, Accounting, Auditing , Arlington, Virginia
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