Senior Office Manager
Company: One Medical
Location: Potomac
Posted on: May 17, 2024
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Job Description:
About Us One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn't your average doctor's
office. We're on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years. In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we're building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive. The Opportunity As we
continue to expand and transform the primary care experience, we're
looking for energetic and passionate leaders to manage the people,
processes, and technology that make One Medical unique. As a Senior
Office Manager, you'll be responsible for meeting One Medical
patient promises of outstanding quality of care, access, and truly
patient-centered experiences at an affordable cost across multiple
offices. In collaboration with your manager, the District Manager,
Laboratory Service Manager and clinical leadership, you will
execute our mission of delivering high-quality care and service in
your offices using The One Medical Performance System (TOPS).
Specifically, you'll manage the administrative team, phlebotomists
(Laboratory Service Specialists), and office operations to ensure
One Medical is a great experience for both patients and team
members. You are a strong people leader and innovative
problem-solver, who is driven to create efficient workflows and
cultivate cohesive teams. You are self-aware, a continual learner,
and focus on the big picture. You have mastered the art of
customer-service, administrative work and motivating a team or
peers, especially through times of change. You are currently
looking for your next opportunity that has an emphasis on
delivering results, driving engagement, and developing talent at an
organization that is transforming healthcare. If this sounds like
you, we would love to connect. What You'll Likely Work On: Build
engaged teams in two or more offices leveraging CICARE (a framework
containing the key elements of a great interaction and effective
communication that we use with patients and each other), Active
Daily Management, and Lean principles to meet patient and team
experience goals Model the ideal team member experience through
excellent on-boarding, training, performance feedback, skills
coaching and career development, as well as mentor peer office
managers and emerging leaders Partner with Lab Service Manager who
will have clinical oversight to the Laboratory Service Specialist
team members for any training or clinical coaching needs Ensure
patients have an amazing experience including timely access to the
care they need (appointments, phlebotomy visits, messages, and
calls) and resolving their issues quickly, with minimal waste and
friction Engage your team to solve local problems, escalating
systemic issues to your manager or central teams Manage your
facilities / collaborate with our central teams Manage
communication, with context, between your offices and other
districts, regional & central teams and health system partnerships
These responsibilities are intended to describe the general nature
and level of work being performed by personnel assigned to this job
classification. They are not to be construed as an exhaustive list
of job duties performed by personnel in this classification. Other
job related duties may be assigned by management. What You'll Need:
3+ years relevant experience managing high-performing customer
service or patient facing teams At least 1 year of experience
managing teams in multiple locations or departments, or at least 1
year of experience managing large teams (10+ employees) Strong
written and verbal communication skills Proven ability to foster
strong, collaborative team-dynamics that ensure a supportive and
engaged team culture Experience developing talent through
mentorship and coaching, consistent feedback, goal setting and
accountability Proven track record of leading successful change
management and process improvement efforts Familiarity with G Suite
and Electronic Health Record systems and healthcare are a plus
Benefits designed to aid your health and wellness: Taking care of
you today Paid sabbatical after 5 and 10 years Employee Assistance
Program - Free confidential advice for team members who need help
with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental, and Vision plans Free One Medical
memberships for yourself, your friends and family Pre-Tax commuter
benefits PTO cash outs - Option to cash out up to 40 accrued hours
per year Protecting your future for you and your family 401K match
Credit towards emergency childcare Extra contributions toward
maternity and paternity leave Paid Life Insurance - One Medical
pays 100% of the cost of Basic Life Insurance Disability insurance
- One Medical pays 100% of the cost of Short Term and Long Term
Disability Insurance This is a salaried full-time role based
in-person with our team and patients at our offices in Bethesda, MD
and North Bethesda, MD. One Medical is committed to fair and
equitable compensation practices. The base salary range for this
role is $76,500 to $86,250. Total compensation packages may be
based on factors unique to particular candidates, such as skill
sets, depth of experience, and work location. Additional pay may be
determined for those candidates that exceed specified
qualifications and requirements. The total compensation package for
this position may also include RSUs and/or benefits. For more
information, visit https://www.onemedical.com/careers/ One Medical
is an equal opportunity employer and encourages all applicants from
every background and life experience. One Medical is an equal
opportunity employer, and we encourage qualified applicants of
every background, ability, and life experience to contact us about
appropriate employment opportunities. One Medical participates in
E-Verify and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
Please refer to the E-Verification Poster (English/Spanish) and
Right to Work Poster (English/Spanish) for additional
information.
Keywords: One Medical, Arlington , Senior Office Manager, Administration, Clerical , Potomac, Virginia
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