Director of IT Operations
Company: nLIGHT, Inc.
Location: Washington
Posted on: May 4, 2024
Job Description:
Who We Are:At nLIGHT, we are constantly on the cutting-edge of
laser technology in a massively growing market. We are a leading
provider of high-power semiconductors and fiber lasers for
industrial, microfabrication, and aerospace & defense applications,
to name a few. Our lasers are changing not only the way things are
made, but also changing the things that can be made.Headquartered
in Camas, Washington, nLIGHT is a publicly listed company (NASDAQ:
LASR).Brief DescriptionnLIGHT's Director/Senior Manager IT
Operations is responsible for leading the IT Infrastructure and
Service Desk Team, delivering outstanding customer service, and
building strong partnerships with the organization to support
required in a high growth, high tech manufacturing environment. Key
ResponsibilitiesThe Director of IT Operations will oversee the IT
Infrastructure and Service Desk for nLIGHT three domestic
manufacturing operations in Washington and Oregon, two
international operations in China and Finland, and one contract
manufacturing operations in Thailand, leading the strategic and
tactical efforts to deliver outstanding customer service for the
organization.This position reports to the VP of IT. Working for the
Director of IT Operations will be the IT Service Desk Manager and
all members of the IT infrastructure team. This onsite position is
located primarily in Camas, WA (Portland, OR metropolitan area)
with frequent presence at other local sites and some international
travel. Other key responsibilities include, but are not limited to:
Strategic
- Collaborates with technical/business teams to assess
requirements,design a technical architecture roadmap that is
aligned with the enterprise architecture and strategic business
requirements to maximize business value and increase security
posture.
- Analyzes technology industry and market trends and determines
their potential impact on the enterprise.
- Evaluates, prototypes, and selects infrastructure solutions
adhering to architecture standards for availability, security,
reliability, scalability, recoverability, manageability, etc.
- Proactively manages existing IT infrastructure to minimize
issues associated with technology at End of Life; develop and
revise an annual technology refresh plan.Team Management
- Effectively leads IT Ops personnel and set department
priorities.
- Improves user awareness of IT services, by coordinating
training, documentation, and communication initiatives.
- Prepares and maintains procedures and guidelines for end users
and IT staff.
- Proactively manages to resolve issues and mitigate risks,
updates, and tests disaster recovery plans.
- Participates in and takes a leadership role in resolving IT
incidents, including post-mortem.
- Facilitates employee development by coaching, motivating, and
leads by example to obtain new skill sets, knowledge and
troubleshooting techniques.Procurement
- Oversees department budget and capital expenditures.
- Manages the acquisition of new technologies and services
including issuing RFPs, objectively evaluating vendor solutions,
collaborating with the Legal department to review and execute
contracts.
- Manages the deployment of new technologies and services through
effective Project Management.
- Responsible for overseeing nLIGHT's IT Managed Services
Providers (MSP) and other contractors and vendors.Security
- Conducts security reviews of designs in collaboration with the
information security team.
- As a member of the cyber-incident response team, oversees the
completion of quarterly SOX Access ReviewOther
- Establishes a culture of continuous improvement, driving for
more efficient and higher quality IT operations.
- Collaborates with other departments to carry out the company's
goals and objectives.
- Identifies training needs and ensures proper training is
developed andprovided.
- Ensures safe work environment for all employees; reinforces
safety culture.Qualifications
- Bachelor's degree in computer science, information systems, or
related field is required; MBA preferred.
- Minimum 10 years of experience in information technology for
high-tech manufacturing company
- Minimum 5 years of experience in leadership role
- Strong supervisory and leadership skills
- Outstanding analytical skills, Ability to gather
information,weigh relevant factors and make decisions based on
data,trends, and experience.
- Strong communication skills (written and verbal) to properly
articulate technical concepts to management and other IT
partners.
- Able to collaborate effectively with different levels across
the organization;possesses strong executive engagement and
relationship building skills.
- Proven ability to manage multiple, dynamic projects to meet
scope, schedule, and budget targets.
- Proven ability to coordinate effectively with cross-functional,
multi-cultural teams located around the world, driven results, and
accountability.
- Willingness to be "hands on", when required; demonstrated
ability to coach andtrain teams to bring them to world class.
- Asks for andoffers help when needed, a committed team
player.
- Evidence of continuing education, such as IT or
security-related certifications, is a plus. (ITIL, PMP, CISSP)
- Experience with highly regulated industry (i.e., NIST 800-171,
SOX)nLIGHT is proud to offer comprehensive COMPENSATION AND
BENEFITS:Salary level and title based on experience, education, and
qualifications:
- Salary Range: $130,000 to $180,000Other Compensation and
Benefits
- Target Cash Bonus of 8-10% of your wages, depending on
level
- Eligible for Restricted Stock Unit grants
- 3 weeks of Paid Time Off per year, increasing by 1 day each
year up to 4 weeks
- 10 paid Holidays
- Eligible for health benefits on the 1st day of the month after
your start date
- Medical, Dental and Vision Benefits, including prescription and
orthodontia with employee-paid premiums as low as $40.00 per pay
period
- Flexible Spending and Health Savings Accounts
- Employee Stock Purchase Plan
- 401(k) with company match and immediate vesting
- Company paid Short-Term and Long-Term Disability, and Life &
AD&D Insurance
- Employee Assistance Program
- Aflac Supplemental Insurance
- Paid Bereavement Leave and Jury Duty
- Tuition Assistance Program
- Pet InsurancenLIGHT is subject to US Export Control
regulations. To qualify for this position, you must be a US Person
(that is, a US citizen, lawful permanent resident, or protected
individual granted asylum or refugee status). Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, disability, or age. For more information about our
commitment to equal employment opportunity, please see these
government posters: "" and its accompanying. If you are an
individual with a disability and need a reasonable accommodation in
the application or hiring process, please contact Human Resources
at (360) 566-4460 or.
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Keywords: nLIGHT, Inc., Arlington , Director of IT Operations, Executive , Washington, Virginia
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